Windows Security virus & threat protection (formerly Windows Defender antivirus) in Windows 11/10 may sometimes detect SoftActivity Monitor application or Agent files on the monitored computers as a threat and remove it. It might be categorized as MonitoringTool:Win32/ActivityMonitor, or PUA:Win32/SoftActivity (Potentially Unwanted Application) or similar.

In fact, there is no virus or malware in SoftActivity Monitor software. The software only does what is declared in its features described on the website, i.e. records users activity on the company-owned computers to help with insider threat detection and employees productivity tracking. SoftActivity application folder can be safely excluded by the admin from scanning to allow this software.

AVG Antivirus may detect Activity Monitor Agent on the monitored computer and Activity Monitor installation on the manager’s PC as Win32:ActivityLogger-E [PUP] or Potentially Unwanted Program(PUP) threat. In fact, there is no virus in Activity Monitor software. It only does what is declared in its features described on the website.

To prevent AVG Antivirus from detecting this threat you will need to exclude Activity Monitor installation folder from scans following instructions  below.

Basically, you need to exclude on admin’s PC:

C:\Program Files\SoftActivity\Activity Monitor

on the monitored computers:

C:\Windows\sysnchrb

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Most antivirus products do not detect any threats or issues in SoftActivity employee monitoring software. In fact, there is no viruses, spyware or malware in SoftActivity Monitor software, as long as the downloaded file is digitally signed by Deep Software Inc. All SoftActivity executable and .DLL files are digitally signed.

We recommend to check the file’s signature by opening the file’s Properties – Digital Signatures tab to ensure the file you are installing is an original and has not been tampered with.

ESET NOD32 Antivirus may detect SoftActivity Monitor or TS Monitor on your computer as Potentially Unwanted Program(PUP) or Win32/Spy.ActivityMonitor.D or Win32/KeyLogger.ActivityMonitor.AG threat. In fact, there is no virus in SoftActivity software. It only does what is declared in its features on this website, i.e. records user activity on the computers owned by your company. Recording is done with the computer owner’s permission.

To prevent ESET NOD32 Antivirus from detecting this threat you will need to exclude SoftActivity destination folder and/or thread name from scans as described below.

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Avast Antivirus may detect SoftActivity Monitor employee monitoring software on the manager’s PC and Agent installed on monitored computers as Potentially Unwanted Program(PUP) or Win32:ActivityLogger-E [PUP] threat. In fact, there is no virus in SoftActivity software. It only does what is described in its features on our website, i.e. records your employees computer activity.

To prevent Avast Antivirus from detecting this threat you will need to exclude these folders from scans in Avast:
On a manager’s PC or server, where Activity Monitor admin console is installed:

C:\Program Files\SoftActivity\Activity Monitor

It’s also recommended to temporarily disable the antivirus protection before running installation on the admin’s PC. Otherwise it may find threats in TEMP folder that is used during installation. Then add the folder exclusion and enable antivirus protection.

On the monitored PC, where Activity Monitor Agent software is installed:

C:\Windows\sysnchrb

You need to add an exclusion before running Agent installation. Otherwise installation might fail.

How to add exceptions in Avast Antivirus

Avira AntiVir Antivirus may detect Activity Monitor employee monitoring software on the manager’s PC and Agent installed on monitored computers as Potentially Unwanted Program(PUP) threat. In fact, there is no virus in Activity Monitor software. It only does what is declared in its features on the website, i.e. records your employees computer activity.

To prevent Avira AntiVir from detecting this threat you will need to exclude these folders from scans in the antivirus:

On the monitored PC, where Activity Monitor Agent software is installed:
C:\Windows\sysnchrb

On the manager PC(server), where Activity Monitor admin console is installed exclude this folder:
C:\Program Files\SoftActivity\Activity Monitor

Please note that you should configure Avira AntiVir exclusions before the monitoring program installation.

If you have Norton 360 installed, it may detect and delete Activity Monitor and Agent. To avoid this you need to setup exclusions in Norton 360. It will then ignore presence of Activity Monitor and allow monitoring of computers in your office network. Following steps below add these Signature Exclusions in Antivirus Settings in Norton 360:

• Spyware.ActMon
• Spyware.ActivMonAgent

You need to do it on computers where you are planning to install Activity Monitor and Agent before the installation. If you add exclusions after installation, you may need to reinstall Activity Monitor again, as it could be already damaged by the antivirus.

UPDATE (Sept 2012): Since version 7.0 of Activity Monitor exclude this folder on monitored computers: C:\Windows\sysnchrb

You may also need to create a Firewall Rule for Activity Monitor and Agent.

Antivirus exclusions for Activity Monitor and Agent in Norton 360

1.Open Norton 360 main window. Click Settings:

Norton 360 main window. Click Settings

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