Deep Software’s Privacy Policy
Last Updated: September 23 2024
We at Deep Software recognize the importance of protecting your personal information and we are committed to safeguarding your privacy online.
Because Deep Software respects its customers and understands that they are concerned about privacy, we have instituted policies intended to ensure that your personal information is handled in a safe and responsible manner. We also post this privacy policy so that you know what kind of information we collect, how it is handled, and with whom it may be shared.
As we continue to develop our Website and take advantage of technologies to improve the service we provide, this policy may change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.
The Deep Software site contains links to other Websites. Deep Software is not responsible for the privacy practices or the content of such Websites.
By accessing or using the Deep Software Website, you agree to the terms of this Deep Software Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this site.
Who we are
SoftActivity.com website is owned and operated by Deep Software Inc., a Canadian company located at the following address: 252 Esplanade West, Suite 202, North Vancouver, BC, Canada. Deep Software is a developer and vendor of security software. We provide user productivity monitoring software for companies and organizations since 2003. More information about Deep Software and how to contact us can be found on our website here.
Collection of Personal Information
When you order products on this website Deep Software will ask you to provide certain information about yourself by filling out and submitting an online order form. This data may include your name, mailing address, e-mail address, and other personal identifying information. When ordering products on the website, you may be asked to provide a credit card number. Deep Software does not store your credit card number.
If you order a product the information is used to register your license and rights, if any, to technical support, upgrade discounts, or other benefits that may be made available to registered users. Deep Software also uses information that you provide as part of our effort to keep you informed about product upgrades, special offers, and other Deep Software products and services.
If you request a trial of our products on this website, we collect your name, company name, email address, country that you provide in the online form.
Deep Software recognizes and appreciates the importance of responsible use of this information. If you do not want the information you provide to Deep Software to be used to inform you of other products and special offers from Deep Software and you indicate this preference when you provide the information to Deep Software, Deep Software will honor your preference. If you do not want to receive e-mail from us in the future, please contact us at customer.service@softactivity.com and let us know.
We do not sell or otherwise share your personal information with third parties, with the exception described below.
Use of Cookies
When you visit the Deep Software Website, you can surf the website anonymously and access important information without revealing your identity. In order to improve our website, we use cookies to track your visits. A cookie is small amount of data that is transferred to your browser by a web server and can only be read by the source website. It cannot be executed as code or deliver viruses.
Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. You may clear cookies in your browser. Not accepting cookies will not impact your experience on the Deep Software website.
While Deep Software uses cookies to track your visits to the Deep Software Website, this information does not identify you personally and you remain anonymous unless you have otherwise provided Deep Software with personal information.
When you log in to the support section of our website, we will also set up several cookies to save your login information and your screen display choices.
Deep Software may use cookies ads personalization and for remarketing purposes. After visiting the Deep Software website you may see our online ads on third-party websites shown by Google. Google may use cookies to serve ads based on visits to our website. Deep Software may use Google Analytics demographics and interest reporting. You can view information about Google’s use of cookies and opt out by visiting the Google My Ad Center.
Disabling cooking for this website
You can disable cookies for SoftActivity.com website in your web browser’s settings. Web browsers allow disabling cookies for a particular website, or for all websites. Instructions how to manage cookies and disable them in your browser, refer to:
Withdrawing cookie consent
If you have previously provided consent to the use of cookies on this website, you can withdraw your consent any time by removing cookies for SoftActivity.com website in your browser settings. Then click Allow Only Necessary in Your Privacy banner that appears at the bottom or disable cookies in your browser as described earlier.
Who we share your data with, why and how we do it
Deep Software may share some of the personal information we collect on this website with certain carefully selected partners and third-party service providers, in order to better serve our customers. We may use third party services for sending email, storing a database with a cloud provider, or similar purposes. When we choose our providers, we evaluate their privacy policy and personal data handling practices. Data is shared only using secure online communication channels.
How long we retain your data
We keep website analytics records for 26 months. We keep customers information and transaction records indefinitely.
How we protect your data
All personal data that Deep Software collects is securely encrypted and stored on our servers. Access is limited only to systems and employees that need access to perform their job functions. Our employees use two-factor authentication. Workstations have antivirus software and automatic updates. Physical access to premises is restricted and monitored. Other security measures may be used by Deep Software to protect personal data.
How to Request your information, Correct/Update or request Removal
If you would like to receive the information Deep Software keeps on you, remove your information from our system, not receive future communications, or wish to change or modify information previously provided please contact us at customer.service@softactivity.com. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In addition, you may unsubscribe from marketing emails from Deep Software using a link at the bottom of such email message.
Check for Updates
Some of Deep Software Inc. products (the Software) are, by default, set to check for updates periodically. During check for updates the Software transfers only this information to Deep Software’s servers: the registration key for the Software issued to you by Deep Software, version of the Software currently installed on your computer, user interface language set in the Software, and the IP address. Automatic checking for updates can be disabled in the Software’s Options window by a user. No other information is transmitted to Deep Software. We do not have any access to information stored in the Software on your computers. We keep a log of check for updates requests.
Contacting SoftActivity, Data protection officer
If you have any questions about this privacy statement, the processing of your personal data, please contact Deep Software’s Data Protection Officer at email: customer.service@softactivity.com with subject ATTN: Data Protection Officer