MONITORING SOFTWARE BLOG

fix: TsmSvc service crashed on some systems

• fix: on some computers caused connection errors in Outlook to MS Exchange server
• fix: user log-on and log-off events where not recorded
• fix: several minor fixes

• new: added support of Windows Server 2003 x64. Now supports all x32 and x64 editions of Server 2003/2008
• fix: some users from domain where not recorded
• fix: after installation sometimes following error appeared: error in RPC communication with domain controller.
• fix: sometimes caused no connection error in MS Outlook with Exchange server

• Initial release

New Westminster, British Columbia, Canada – June 2, 2009 – Deep Software Inc. today announced the release of SoftActivity TS Monitor, a comprehensive solution that enables administrators to monitor user activity in Windows Terminal Server sessions.

The threat of attack from insiders is both real and substantial. According to a study conducted by the United States Secret Service and CERT, 32% of all electronic crimes in which the perpetrator could be identified were committed by insiders. Additionally, companies must contend with an increasing volume of legislation which requires that they take action to protect the data that their networks hold against unauthorized disclosure. Preventing outsiders from accessing that data is relatively straightforward, but preventing insiders from accessing and disclosing it can be far from straightforward.

“While it is reasonably easy for a company to secure its network against external threats, securing it against internal threats can be much more challenging,” said Yuri Martsinovsky, CEO of Deep Software. “Security is only as strong as the weakest link and, in many cases, the weakest link is the lack of control which companies have over the actions of their employees. While firewalls and intrusion prevention and detection systems can stop outsiders accessing your data, they cannot stop insiders passing your data to outsiders.”

SoftActivity TS Monitor has an extensive set of logging and report options that help companies mitigate insider threats:

TS Monitor logs every action performed by local and remote users during Terminal Server sessions. The product records

• Screenshots of user actions
• Used applications
• Sent and received email
• Web browsing history
• Both sides of IM conversations
• And more

TS Monitor enables administrators and managers to:

• View detailed reports on the server usage
• See when users logged on and log off the server
• View a list of the most used applications and visited websites
• See exactly what was typed in any application
• Replay a slideshow of user actions

TS Monitor compliments Deep Software’s Activity Monitor, a solution that enables managers and administrators to monitor employee workstations on a LAN. With TS Monitor, companies can now also record their Terminal Server’s usage. SoftActivity TS Monitor supports Windows Server 2003, 2008 and Citrix.

Pricing and Availability

TS Monitor is available now. Pricing is dependent on number of monitored users and decreases with volume – a 10 user license costs $449.90. Licenses include 1 year of updates and unlimited technical support.

About Deep Software Inc.

Based in New Westminster, BC, Canada, Deep Software Inc. specializes in the development of industry-leading security and web analytics solutions for government agencies, large enterprises, small and medium-sized businesses, as well as home PC users.

For more information and to obtain a free trial version of SoftActivity TS Monitor, please visit https://www.softactivity.com/softactivity-ts-monitor/

Deep Software has released Activity Monitor version 4.41. This is a maintenance release that includes several important issues fixed. Update is recommended to all customers.

Most changes are made on Agent side, that requires re-installation of Agents on client computers. But Monitor from 4.41 version is compatible with Agents 4.4 and vise versa

Changes in Activity Monitor version 4.41:

• fixed: sometimes user actions were not recorded after fast user switching on Windows XP
• fixed: incorrect fields shown in the bottom part on Email tab in Reports Viewer
• fixed: Agent Description field was always getting replaced with computer name
• fixed: Computers could show up as offline in some situations in a network with Windows Domain
• fixed: Agent Log not recording on computers with international versions of Windows containing non-English characters in “Application Data” folder name
• fixed: Agent log not recording if no Agent password is set

Deep Software has released bugfix build 2241 for Activity Monitor version 4.4. It includes fixes for following issues found in Activity Monitor version 4.4:

• Agent Log not recording on computers with international versions of Windows containing non-English characters in “Application Data” folder name
• Agent log not recording if no Agent password is set

To get the new build simply redownload Activity Monitor from the same location that yo downloaded version 4.4. To apply fixes you need to update Agent installations. There is no need to uninstall Agent, just run the installer or installation script and it will update Agent.

There is no need to download this update if you are no affected by the issues listed above.