Quick Start video for admins:
Documentation and How-To Resources for Admins. SoftActivity Monitor user monitoring:
(important!) Installation Guide for Administrators
Admin guide: Step-by-step instructions on how to install SoftActivity Monitor system in your company’s network
Deployment Architecture
Admin guide: deploying SoftActivity Monitor solution in your company’s network
Client App – how to install
Admin guide: deploying Client App (agent) for SoftActivity Monitor on the remote computers.
Troubleshooting Guide for Administrators
Common issues and solutions for managing your Activity Monitor Server
Problem: Agent is offline or missing in admin console, cannot connect to a remote computer
Troubleshooting Agent connection in Activity Monitor Console
Setup email reports and alerts in SoftActivity
How to setup automatic reports and alerts by email
(new) Migrate SoftActivity database from PostgreSQL 9.6 to 15
How to migrate from PostgreSQL 9.6 to 15, and move your data from older SoftActivity versions to version 14.
Reset PostgreSQL database password
How to reset database password in SoftActivity software that uses PostgreSQL database server for storing logs
Migrating SoftActivity Monitor Server
How to move SoftActivity Monitor server with all its data to a new computer
Moving the Data folder to a new drive
How to move the data folder from its default location on C: drive
Migrating a legacy log (SALOG format) into new SoftActivity Webapp
How to copy data from your old .salog local database file to a new PostgreSQL database server and see it in the web console
Installer command line support for silent deployment
How to deploy SoftActivity Monitor and Agent from a script using command line parameters
Legacy Knowledgebase
More how-to articles about Activity Monitor and other SoftActivity products. Some info maybe outdated
Antivirus setup with SoftActivity
Some antivirus products can detect SoftActivity Monitor as a monitoring software, or false positive as a malware, and even remove it from your company computers. SoftActivity recommends adding exclusions in your antivirus so that you can monitor your employee computers and still have the safety of antivirus protection.
General Instructions for any antivirus product
How to exclude SoftActivity Monitor from your antivirus
Microsoft Windows Defender (Windows Virus and Threat Protection)
How to safely exclude SoftActivity files from Windows Defender antivirus by Microsoft
ESET
How to exclude Activity Monitor and other SoftActivity monitoring products from scans in ESET NOD32 antivirus
Avast Antivirus
How to add an exclusion for SoftActivity Monitor in Avast antivirus products
AVG
AVG antivirus products and SoftActivity Monitor user monitoring application
Symantec Endpoint Protection
Exclude Activity Monitor from scans in Symantec products
Norton Antivirus
Norton Antivirus and Norton Security line of products compatibility with Activity Monitor
Avira AntiVir
Exclude Activity Monitor from Avira
Webroot antivirus
Admin needs to exclude SoftActivity Monitor and Agent’s folders and, if possible, System.Monitor.Activmon threat according to the instructions at Webroot’s website. Folder names are listed in General antivirus instructions